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Huawei Mate 10 Dual-SIM ALP-L29 – Support Forum Buy Now – ₱19,874.99

Proximity sensor [Huawei Mate 10 Dual-SIM ALP-L29 - 307627]

  • Liora
  • Posts: 1
  • Join Date: 5 August 2018

I bought the device about a week ago. The proximity sensor doesn't work at all. Tried to find something in the settings to turn it on but can't find it. Wander if there is a way to turn it off/on. Anyone familiar with this device? 

  • Derek_W Staff
  • Posts: 917
  • Join Date: 30 November 2012
  • Location: Australia

Hi Liora,

Thank you for contacting us. We are sorry to hear of what has occurred. After consulted with our technicians, there is no way to switch on/off the proximity sensor. We would suggest you to try to do a factory reset to see if the issue is still existed.

Additionally, could you provide more information how would you find out the issue?