Below is a list of frequently asked customer service topics for your convenience - if you require that is something not on the list, please do not hesitate to contact us.

Contact sales or customer services
Contact technical support
Track an order
Report a late delivery
Report a delivery discrepancy or damaged delivery
Cancel an order
Warranties and returns
Request a copy of an invoice
Make a compliment or complaint

Contact sales or customer services

If you would like to talk to us, please do not hesitate to call us on +852 2405 8019. Our telephone hours are 10:00 hours to 17:30 hours, Mon-Fri SGT (UTC+8 hours). Alternatively please feel free to email us at Contact us.

Our registered business address is: Unit C, 10/F, CDW Building, 388 Castle Peak Road, Tsuen Wan, Hong Kong.


Contact technical support
Free online technical support is available to all EXPANSYS customers 24/7 - please find your product on the site and click "Support Forums", or visit our Support Homepage.

Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact Check My Delivery,or alternatively call +852 2405 8019.

Note that if your package has been delivered to the address nominated by you then our responsibility has been completed. For more information on shipments, please feel welcome to peruse our Terms and Conditions page .

Report a delivery discrepancy or damaged delivery
To report a delivery that has been damaged in transit, or if components appear to be missing, please immediately contact Report Delivery Issue, or alternatively call +852 2405 8019. Claims for damaged or missing items may not be valid if raised more than 24 hours after delivery. If a delivery appears to be damaged upon arrival please record this with the courier when signing for your package.

Cancel an order
To cancel your order please send an email quoting your order reference and the words "Order Cancellation" in the subject heading, and including in the email your reason for cancelling, to Cancel My Order. You should receive an emailed cancellation notification within 24 hours; if you do not receive one please check with us in case your cancellation request has not been received or actioned. Please note that orders cannot be cancelled after dispatch or awaiting collection.

Warranties and returns

Standard Warranty:

EXPANSYS provides a 3 month repair warranty for our customers (accessories including batteries do not carry any warranty). Additionally, customers can opt to purchase an additional one year "Extended Warranty", (3 months basic warranty plus 12 months extended, for a total of 15 months warranty service)for Smart Phones and Tablet PCs at an additional cost.

The terms and conditions for a standard 3 month warranty are as follows:
  • If the goods are found to be faulty within 14 days, customers are entitled for either a full refund or replacement. Any item may be returned for any reason within 14 days from the date of dispatch. If you want to return the goods which are NON-DEFECTIVE within the 14 days period, please note that the returns should be in AS NEW CONDITION with FULL PACKING and DOCUMENTATION. If the goods are not in AS NEW condition or missing any packaging or damaged packaging, we reserve the right to refuse refund or a restocking fee of up to 25% will be charged depending on the condition of the returned goods. Delivery costs will not be refunded. To return the goods, please parcel them properly, including all originally provided manuals, accessories and packaging.
  • If the goods are found to be faulty after 14 days and within 3 months of purchase, the customer can send the faulty goods to our office, together with relevant invoice and EXPANSYS can arrange for repair services. Post fault investigation and within the specified warranty period, EXPANSYS repair service will be actioned at our discretion (please see Exclusions below), at no cost to the customer. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by EXPANSYS.
  • If the goods are found to be faulty after 3 months, the customer can send the faulty goods to our office, EXPANSYS will arrange for repair services. Customer has to bear the repair costs. EXPANSYS will test the faulty unit and will provide a quote to the customer and if the customer agrees, we will proceed to repair the faulty unit as we see fit. If not,  this will be communicated and the device will be returned to the customer, unrepaired. There will be a nominal shipping and handling charge on top of the repair charges. Shipping charges for returning the items shall be borne by the customers if they decide against repair.
Standard Warranty Coverage
Warranty covers the following:
A.     Software malfunction
B.     Manufacturer or hardware defects
C.     More than three dead pixels

Standard Warranty Exclusions:
Warranty does not cover the following:
A.    Broken screens or LCDs
B.    Liquid damage
C.    Damages caused by accidents or mishandling of the device
D.    Damage caused by applications or firmwares which are not compatible with the device
E.    Three or fewer dead pixels

Extended Warranty [15 Months Coverage]:


Customers can opt to purchase an additional one year "Extended Warranty", (3 months basic warranty plus 12 months extended, for a total of 15 months warranty service) for Smart Phones and Tablet PCs at an additional cost. This must be done at the time of order placement.

Post fault investigation and within the specified warranty period, EXPANSYS repair service will be actioned at our discretion (please see exclusions below), at no cost to the customer. For repair services covered by the warranty, the cost of shipping the goods back to the customer will be borne by EXPANSYS.

Extended Warranty Coverage:
Extended Warranty covers the following:
A.    Software malfunction
B.    Manufacturer or hardware defects
C.    More than three dead pixels

Extended Warranty Exclusions:
Extended Warranty does not cover the following:
A.    Broken screens or LCDs
B.    Liquid damage
C.    Damages caused by accidents or mishandling of the device
D.    Damage caused by applications or firmwares which are not compatible with the device
E.    Less than 3 dead pixels

If you would like to upgrade your warranty to the Extended option, please visit:
Extended Warranty For Smartphone Devices.
and, or/
Extended Warranty For Tablet Devices.

B-Stock Warranty:


We will mark an item as B-Stock for any of the following reasons:

1. Open-Box:

The box may have been opened by our team for internal marketing purpose (for the purpose of: videos, photos, product research and, or general product checking). Or, the item may have been returned to us because a customer simply changed their mind, post purchase.

2. Refurbished:

A customer may have returned their item to us for a replacement (a minor percentage of B-Stock items have had a software reset, or have been refurbished).

Due to above, we are unable to sell these items as new, they are however still in good condition and are sold on a first-come, first served basis. So if you want one, please be fast as B-Stock items often sell very quickly.

Please note that normal distance selling regulations do not apply to 'not new' products akin to B-Stock items. If you purchase a B-Stock item, you may return it to us if it is not as described, or if it simply does not work within 14 days . You cannot however return it if you just don't like it, and we do not provide refund for B-Stock purchases, so please be sure that you want it before you place your order with us. We offer a 3-month limited warranty for B-Stock goods. If a B-Stock item turns out to be technically defective, repair services will be offered to buyers within the warranty period - item replacement provision is not included for B-Stock purchases of any kind.



Request an invoice copy
To request a copy of an invoice, please email Get Invoice.

Make a compliment or complaint
If you would like to compliment, or complain about the service that you have received, please do not hesitate to contact our management team: Feedback or call +852 2405 8019. Thank you in advance for your feedback.


If you are looking for more detailed information than we have provided on this page, please feel welcome to please visit our Terms and Conditions page.

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